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Rustic Log Furniture Frequently Asked Questions

1. Is it OK to mix cedar and pine rustic log furniture, and what is the difference between them?

2. What size logs do you use for your rustic furniture?

3. Are there any differences in strength between the cedar and pine log beds?

4. What is the difference between German-peeled and hand-sanded logs?

5. Can I use a standard size mattress with your log beds?

6. How long does it take for my rustic log furniture order to reach me?

7. What if a semi truck can't get to my home?

8. Do you collect sales tax?

9. Do you ship internationally?

10. Do you have a print catalog?

11. How often do you add rustic log furniture products to your website?

12. What is the advantage of finishing my rustic log furniture?

13. Do you share or sell personal information?

14. Can I order online without a credit card?

15. When will my credit card be charged for my rustic furniture order?

16. What methods of payment do you accept?

17. What is included in your "free shipping and curbside delivery" service?

Q: Is it OK to mix cedar and pine rustic log furniture, and what is the difference between them?

A: We mix rustic cedar and pine rustic log furniture all the time. The cedar and pine we use is nearly identical in color. The main difference is that the cedar tends to have more knots and more streaks of color to the wood. Many of our pine log dressers, pine log chests and and pine log nightstands have cedar handles and/or trim. We have customers who purchase pine log beds and cedar log dressers, and vice versa, and it all looks very nice together.

Q: What size logs do you use?

A: The logs in our rustic pine log beds and pine bunk beds--are uniformly 3 inches in diameter. The cedar logs vary a little more. Logs in the cedar low post beds we offer range in diameter from 4 to 5 inches wide, while logs in the Amish beds are generally in the 6-7 inch range. We work with you for comparable sizing of the logs we have available. If you want the look of larger logs, please order accordingly.

Q: Are there any differences in strength between the cedar and pine log beds?

A: All of our log beds are extremely strong, durable and stable, so that should not be an issue in selecting the log bed that's right for you.

Q: What is the difference between German-peeled and hand-sanded logs?

A: After the rustic log furniture drying process is complete, German-peeled logs are rotated against a set of spinning blades. The end result is a relatively smooth peeled look, smooth enough so that it shouldn't give you a splinter. German-peeled logs may still have some rough spots, however, and may, under the right circumstances, snag a sweater or hose. If you want your logs smoother than this, you need to select the hand-sanded option. Under this option we hand-sand the logs down so that they are very smooth.

Q: Can I use a standard size mattress with your beds?

A: Yes. All of our rustic log beds and reclaimed wood beds are manufacturered to take standard size mattresses.

Q: How long does it take for my rustic log furniture order to reach me?

A: 5-60 days, depending on where you are in the lower 48 states, whether we have your log cabin furnishings in stock, and whether your order is finished or unfinished. If you need your rustic log furniture right away, please call and we can tell you which items we have in stock and how quickly we can get it to you.

What if a semi truck can't get to my home?

If an 18-wheeler can't reach your home, please contact us before placing your order and let us know the items you want to order and your shipping zip code. If you are willing to meet the 18-wheeler at a near-by location, that usually can be arranged. If we need to arrange for a smaller truck to get the rustic log furniture to you, there may a special delivery charge. You may call the toll-free number at the top of the page or e-mail us on the "Contact Us" page. Thanks!

Do you collect sales tax?

A: We collect 8.0% sales tax on all orders shipped to California.

Q: Do you ship internationally?

A: Shipping rustic log furniture beyond the lower 48 states and other countries is often expensive and problematic, however we will ship to Canada, Alaska and Hawaii if the buyer is willing to pick up the incremental cost for shipping beyond the 48 states. Please call if you have a question in this regard, and we will do our best to accommodate.

Q: Do you have a print catalog?

A: Due to the wide range of items offered and our desire to maintain the most competitive prices on the web, a print catalog is not available, however we have online catalogs for all of our products. Click on"Manufacturer Catalogs"above.

Q: How often do you add rustic log furniture products to your website?

A: Sometimes daily, and at the minimum, weekly. It seems that things are always changing!

Q: What is the advantage of finishing my rustic log furniture?

A: Outside rustic log furniture will weather to a gray if left unfinished. Inside rustic log furniture will darken slightly, but is fine if left unfinished. A protective finish will keep outside rustic log furniture from weathering, and protect inside rustic log furniture from crayon marks, fingerprints, and grime that may accumulate in a dusty environment. Some people prefer to finish their rustic log furniture themselves, others leave it unfinished, while many others have us finish it for them. In the end, it's all a matter of personal preference.

Q: Do you share or sell personal information?

A: Absolutely not! Our privacy policy is strictly enforced and ensures that your personal information will never be made available to outside sources.

Q: Can I order online without a credit card?

A: If you have an existing PayPal account, you may order online without entering credit card information. You may also order by phone, pay by personal check, money order or cashiers check. We are unable to order any furniture or ship until we have received payment, however.

Q: When will my credit card be charged for my order?

A: Our automated and secure online ordering system charges the credit card as soon as you place the order.

Q: What methods of payment do you accept?

A: We accept cash, personal check, cashier's check, money order, VISA, MasterCard, American Express, Discover and PayPal.

Q: What is included in your "free shipping and curbside delivery" service?

A: Our free "Curbside Delivery" means the driver will pull up to the closest curb by your house. According to our shipping agreement, the driver is NOT required to lift your delivery from the truck OR carry your delivery into your house, however many drivers will assist in unloading your furniture, and if you tip them, may assist bringing the furniture in your house. If your item is heavy, we recommend that you plan to have at least 2 people to assist with unloading. If you can not provide unloading assistance for heavy items, we recommend that you purchase the optional liftgate delivery service, which means the truck will be equiped with a lift to lower your items from the truck to the ground.