Log Cabin Rustics Log Furniture Policies

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Log Cabin Rustics Log Furniture Privacy Notice

This privacy notice discloses the privacy practices for Log Cabin Rustics Log Furniture Company. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time.

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Shipping

At Log Cabin Rustics, our goal is to make shipping log furniture as easy and cost-effective for you as possible. We offer FREE SHIPPING to 48 states on all orders over $139, and we work hard to find the fastest and safest way to get that furniture right to front door of even the remotest cabin.

Our free shipping includes "curbside delivery". This means the driver will pull up to the closest curb by your house. According to the shipping agreement, the driver is NOT required to lift your delivery from the truck or carry your delivery into your house, however many drivers will assist in unloading your furniture and if you tip them, may assist bringing the furniture in your house. If your item is heavy, we recommend that you plan to have at least 2 people to assist with unloading and the optional liftgate delivery service, which means the truck will be equiped with a lift to lower your items from the truck to the ground.

We also ship to Alaska, Hawaii, and Canada - we cover the cost to the nearest port or US border and then charge an incremental fee for the remaining transportation.

For deeply discounted shipping to Alaska, or Hawaii call 1-866-923-6932.

For deeply discounted shipping to Canada call 1-858-876-0599.

Delivery Time

Unfinished Log Furniture: We keep most of our rustic furniture in stock, and most of our unfinished furniture ships within 2-5 days of receiving your order. Add 3-10 days for delivery, and most unfinished furniture will arrive within 5-15 days from the time you place your order.

Finished or Custom Log Furniture: Please allow 1-2 weeks longer for delivery of finished log furniture and cabin decor and 2-4 weeks extra for custom pieces.

Windows of Time

Many customers ask us to “hit” a certain window when they will be at their cabin or hideaway, and actually, we have gotten pretty good at doing just that. If you can give us a 3-4 day window of delivery opportunity, we can generally time the shipment of your log furniture and arrange with the carrier to have it delivered within the time you require. The 3-4 days must be business / working days for the trucking companies (Holidays and weekends don't count).

UPS and FedEx

For smaller lodge decor furniture items, we often ship by UPS or FedEx. We use several different carriers for items that ship by truck. Shipping times vary, depending on where you are located, but average from 3-10 days from the time we ship your item. If your item is currently not in stock or special order, count on 20-30 days. If you are in a hurry for your order or need to receive your item within a certain delivery window, please call and we can tell you whether we can meet your timetable or not.

Shipments by Semi-Truck

If your log furniture is sent by truck, the trucking company will call the day before to set-up a delivery time. If you have ordered large items, you will need at least one person to help the trucker unload.

As you can imagine, most trucking companies do not send two truckers with each load. This would greatly increase the costs. If you cannot help or arrange for help to unload your furniture, we may be able to make special arrangements with the trucking company, but there will probably be an extra charge. Also, please note that curbside motor freight service does not include unpacking the furniture, furniture placement, assembly, or removal of packing material. In some cases, however, curbside motor freight delivery can be upgraded to include inside delivery for an additional charge.

Generally speaking, dressers, chests, canopy beds, Amish beds, and king-size low post beds are sent by truck. Low post twin, full and queen size beds, together with night stands and smaller items, can go by FedEx or UPS. If you have questions about delivery, please give us a call. Also, if you have a winding, mountainous or snowy drive that no large truck could get into, please notify us of that in the beginning and we will see what we can do.

If your log furniture is delivered by an 18-wheeler (freight truck), as most of our larger orders are, and your cabin is at the top of a mountain with switchbacks on the way up (e.g. semi-trucks cannot get up there), please let us know from the start of your order. Our free shipping option includes normal delivery by an 18-wheeler. If you need a smaller truck to get the furniture up a mountain or into another remote area, you will need to either make the arrangements for that end of the delivery or cover whatever charge is incurred for hiring a smaller truck to deliver the furniture. Also, if you are in a gated community or one with special restrictions, please let us know at the time of your order.

Tracking Numbers

When your order leaves our warehouse, we will notify you of the tracking number and method of shipment (as soon as we receive them from our shipping department). If your order is shipped via freight truck or semi, the delivery is usually “curb side” delivery. This means that the driver will get as close as he safely can to your home and unload the furniture there. Ideally, more than one person will be on hand to help you carry the log furniture into your home. Most truck drivers will not carry the furniture into your house, so you need to plan for that eventuality.

Return Policy

If there is some damage to your log furniture during shipping, or a defect due to manufacturing, we will repair or replace the damaged parts at our expense. Because many of our furniture pieces are handcrafted upon order, we generally do not accept returns from customers who order furniture and then later decide they ordered the wrong thing or do not like it. However, some of our manufacturers will accept returns provided the customer pays the original delivery charges, return shipping, and a 20% re-stocking fee.

Satisfaction Guarantee

We are committed to your satisfaction. We guarantee the quality and craftsmanship of every piece of furniture we sell. We offer a manufacturer's lifetime warranty on all of our handcrafted cedar, aspen, and hickory log furniture, and 1-5 year warranties on every other line When you buy from Log Cabin Rustics, you can be sure that your log furniture will only appear rustic. The drawers on your dressers will open and close smoothly without binding. The bed frames will be solid and tight. The doors will work well and fit smoothly. We make every attempt to finish your furniture so you can enjoy it without any problems or maintenance. Log furniture characteristics not deemed as defective are cracks, knots, checking and variations in color. All of these add to the rustic appeal of the furniture. If cracks compromise the structural integrity of the piece we will replace it free of charge. The bottom line is, we want you to be happy with your log furniture. More than that, we want you to tell others how happy you are. Word of mouth advertising is the very best--and most effective--advertising we have. Please feel free to call any time should you have a problem or question. Our toll-free number is 1-866-923-6932.

Cancellations and Returns Policy

The procurement process begins as soon as your order is placed. In many cases, your furniture or accessory is being constructed specifically for you. Once the purchase order has been sent to the manufacturer, Log Cabin Rustics is financially obligated to purchase the products ordered. Generally, we are not able to accept cancellations or returns. We may, however, at our discretion, make an exception to this policy. If you wish to request a change, please call us as soon as possible. If you wish to return delivered items, you must call us at 1-866-923-6932 within 7 days after receiving them for return instructions. Items must be in original purchase condition for a refund, minus a 20% re-stock fee. Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.

Pricing Errors

Although Log Cabin Rustics makes every effort to ensure our prices are affordable and competitive, we reserve the right to refuse, or cancel, any orders in the event a product is listed at an incorrect price due to typographical errors or other data entry mistakes. If your credit card has already been charged and Log Cabin Rustics determines the pricing on the item is incorrect, we will contact you and give you the option of canceling your order, or paying any difference between the incorrect price and the actual price.

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