Shipping

At Log Cabin Rustics, our goal is to make shipping as easy and cost-effective for you as possible. We offer FREE SHIPPING on all of our rustic furniture, and work hard to find the fastest and safest way to get that furniture right to front door of even the remotest cabin.

Delivery Time

Unfinished Furniture: We keep most of our furniture in stock, and most of our unfinished furniture ships within 2-5 days of receiving your order. Add 3-10 days for delivery, and most unfinished furniture will arrive within 5-15 days from the time you place your order.

Finished or Custom Furniture: Please allow 1-2 weeks longer for delivery of finished log furniture, and 2-4 weeks extra for custom pieces.

Windows of Time

Many customers ask us to “hit” a certain window when they will be at their cabin or hideaway, and actually, we have gotten pretty good at doing just that. If you can give us a 3-4 day window of delivery opportunity, we can generally time the shipment of your furniture, and arrange with the carrier, to have it delivered within the time you require. The 3-4 days must be business / working days for the trucking companies (Holidays and weekends don't count).

UPS and FedEx

For smaller log furniture items, we often ship by UPS or FedEx. We use several different carriers for items that ship by truck. Shipping times vary, depending on where you are located, but average from 3-10 days from the time we ship your item. If your item is currently not in stock or special order, count on 20-30 days. If you are in a hurry for your order or need to receive your item within a certain delivery window, please call and we can tell you whether we can meet your timetable or not.

Shipments by Semi-Truck

If your furniture is sent by truck, the trucking company will call the day before to set-up a delivery time. If you have ordered large items, you will need at least one person to help the trucker unload.

As you can imagine, most trucking companies do not send two truckers with each load. This would greatly increase the costs. If you cannot help or arrange for help to unload your furniture, we may be able to make special arrangements with the trucking company, but there will probably be an extra charge. Also, please note that curbside motor freight service does not include unpacking the furniture, furniture placement, assembly, or removal of packing material. In some cases, however, curbside motor freight delivery can be upgraded to include inside delivery for an additional charge.

Generally speaking, dressers, chests, canopy beds, Amish beds, and king-size low post beds are sent by truck. Low post twin, full and queen size beds, together with night stands and smaller items, can go by FedEx or UPS. If you have questions about delivery, please give us a call. Also, if you have a winding, mountainous or snowy drive that no large truck could get into, please notify us of that in the beginning and we will see what we can do.

If your furniture is delivered by an 18-wheeler (freight truck), as most of our larger orders are, and your cabin is at the top of a mountain with switchbacks on the way up (e.g. semi-trucks cannot get up there), please let us know from the start of your order. Our free shipping option includes normal delivery by an 18-wheeler. If you need a smaller truck to get the furniture up a mountain or into another remote area, you will need to either make the arrangements for that end of the delivery or cover whatever charge is incurred for hiring a smaller truck to deliver the furniture. Also, if you are in a gated community or one with special restrictions, please let us know at the time of your order.

Tracking Numbers

When your order leaves our warehouse, we will notify you of the tracking number and method of shipment (as soon as we receive them from our shipping department). If your order is shipped via freight truck or semi, the delivery is usually “curb side” delivery. This means that the driver will get as close as he safely can to your home and unload the furniture there. Ideally, more than one person will be on hand to help you carry the log furniture into your home. Most truck drivers will not carry the furniture into your house, so you need to plan for that eventuality.

Return Policy

If there is some damage to your furniture during shipping, or a defect due to manufacturing, we will repair or replace the damaged parts at our expense. Customers who order furniture and then later decide they ordered the wrong thing or do not like it may return the furniture, provided they pay the original delivery charges, return shipping, and a 15% re-stocking fee.