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Testimonials - Rustic Log Furniture
"Debby----- I want to tell you that all my furniture arrived the other day in top condition. Everything was expertly wrapped... (there must have been MILES of bubble wrap that I recycled) and there was nary a scratch on anything. Even the driver of the truck remarked that he thought the packaging was exceptional.
The bureaus, night tables, and headboard are outstanding. I couldn't be more pleased. Everything looks, smells, and feels like quality. The headboard was a bit bigger than looks on the website... but I fixed it to the bed frame, and put the new mattress on it, and it looks great.
So I wanted to write and thank you for your good communications, and great product line. John R. Sun City West, Arizona"
"Thank you very much. We appreciate your service and are enjoying previously purchased furnishings. It's been all too smoothly done to be true in today's service world. Thanks again. Chris J. Hamilton, NJ"
"Hello, I just received my bookcase today from Montana Woodworks.....we could not be more pleased....it is so much more than i could have imagined it to be.....my only regret is that i don't have a bigger house to add more of his furniture. Please pass on how incredibly happy we are with our latest addition. Stacy L. Dickinson,ND"
Hi Debby...Just to let you know that we received delivery on our daybed yesterday, set it up and are completely satisfied with it (a lot bigger than I thought, however...but that's fine :-) - it smells so nice in our 'lodge'!. Thank you again for your assistance. Merry Christmas and Happy New Year! Carol & David E."
"Dear Debby, It has been an absolute pleasure working with you. Thank you for everything, and have a Wonderful Holiday :) Regards, Rebecca C. Ridgefield, CT"
"Hello, Just wanted to say I received the sofa table and we LOVE LOVE LOVE everything! Such beautiful work and delivered so fast! We could not be more happy!!! Please pass this along to the manufacturer. Stacy L. Dickinson, ND"
"Hi Debby and Carla, Thank you for your wonderful help in getting us the log picnic table and benches before Thanksgiving! It came to us Friday, Nov. 16, in plenty of time. You were a great help and I appreciate your time, effort and friendly service! Thank you and have a great day! Beth S, Forsyth, GA"
"I just received my vanity and I LOVE it! It looks great and smells really good. =) After my rainforest granite top and square copper vessel sink is installed on it, I will e-mail you a picture. Thanks again! Lisa W"
"Hello...We received out shippment today and were very pleased..the packageing and shipping was without problem..the furniture was assembled without without issue and is really nice!...thanks...Steve/Sandy H/, Tucson"
"Hi Debby, Okay, all is good. The dresser was delivered and the guy helped us carry it to the hallway outside of our condo. It was crated and wrapped up very well. We just uncrated it and I have to tell you that it is the MOST beautiful log dresser! The craftsmanship is awesome and it looks beautiful. There is a guy here in Breckenridge that makes log furniture, and while while his stuff is very nice, it doesn't have the beautiful honey glaze that this has on it. It was well worth the wait. Thank you again for your awesome customer service. You (Debby) were an absolute joy. I am an audit director and only wish I had more employees like you! Thanks again. Reid R. Breckenridge, Co".
"Debby- YOU ROCK! I just spoke with Old Dominion and they're all set. Thanks so much for your help. This is a huge help. Have a great day. Tell anyone who cares that you are awesome and I said so. Trish K, Boston, MA"
"Hi Debby, Here's a couple photos. Overall, what a great look these rocking chairs have! And the way they changed the coffee table into an outdoor table was perfect. Really heavy, large, substantial, and well-constructed. Couldn't even see the screws or nails. Color was a bit lighter than the online photo looked, but absolutely beautiful. And thought it all went together well with the Amish glider I bought from you. Thanks for your advice, Debby, in helping me choose. Let Conway shipping know that they need to train other companies in customer service. If only other companies could take lessons from the thoughtful caller who called very early in the day, in case I might have other plans in my life for the day, to let me know they weren't coming till Monday. Who does that anymore? Conway does. And the driver was so efficient, courteous, and on time! What's going on here? Amazing. Almost brings tears to my eyes. And Debby, thank you also for emailing me back so quickly when I inquired about my delivery date. I so appreciate that. Log Cabin Rustics is a great company to do business with. I have already been recommending you to my neighbor who loves this stuff, and will keep passing the word along. Good product, good prices, good customer service. It doesn't get any better than that. Sincerely,Susan M."
"Just received our futon yesterday and we love it. It arrived on schedule and in plenty of time for our party. More than satisfied with the personal attention and extra effort. Due to our timeline we couldn't get the one I originally order and I received a call amd a suggestion for one we could get instead. Love the look even more than the original. And while my husband was down feeding the horses, I put the whole thing together myself. Very easy to assemble, sturdy, beautiful, can't say enough to express my delight. Thanks so much. We'll be back. - Debra M., McMinnville, OR"
"I wanted to write you to say thank you for all your assistance. Furniture arrived last Friday right on schedule, packed perfectly. Conway trucking employee was professional. Every thing went smooth. I will recommend anyone looking for quality furniture, friendly and helpful customer service to look no further than Log Cabin Rustics! George S. Apple Valley, CA."
"Just wanted to say, we love our new log bed. It was delivered even before the time promised and it met all our expectations. Thank you for answering our questions and we will definitely recommend you to all our friends......JT/Jane"
"The antler chandeliers arrived yesterday...Awesome!!! Beautiful!!! Thank you soo much. Will send pics when the house is farther along. :) Judy and Tammy"
"Loved everything .... will order again soon. Nora M., Loon Lake, NY"
"Hi Deb...I received my order about 5 hrs. ago......love it...love it...love it....I was so excited and nervous for today to come....it looks great in my house!...thank you...Deb A, Michigan"
" I received my full size hickory bed on Friday, unpacked it and found it to be in perfect condition. We assembled the bed yesterday and I am in awe of the beauty of the craftsmanship. The bed is exactly as I imagined it and as it is pictured on your website, only it is even better. You do wonderful work. Thank you, thank you, thank you!!!!! J. Trulock, CA."
"Debby, The order arrived via UPS this afternoon. I am very happy with the quality of the furniture. Thanks, Roy D., Martinze, GA"
"All was received and was in excellent shape. Was everything I hoped for and more absolutely Beautiful!! Thanks for all of your assistance. S. Jenkins, Lanett, AL"
"Dear Debby: The CO Aspen Sawtooth log bedroom set is absolutely gorgeous! We are so pleased about your incredible customer service and speedy delivery (even in a snowstorm!). It has been fun matching Intarsia Woodart and other decor to the room! Thanks so much... you are a sweetie & got us just what we wanted! Julie V.,Susanville, CA"
"To Whom Concerned: The table arrived today and I can think of only one word to describe it and that is "AWESOME". From the table to the way it was packaged. I could not be happier. It is better than I had hoped. Thank you for a job well done. I will be sure to recommend you to anyone who will listen. Hank J., Gulfport, MS"
"Hello, I received my head board and dresser today, and I cannot tell you how happy I am. It is from Diamond Point, and I was able to speak right to the maker of the furniture and meet his son who delivered it. They are wonderful people, and very polite and very talented in making furniture. I have no reservations buying from them through your company again! I had a bad experience with craftsmanship at another company and wish I would have found you first. A very happy customer, for life! Carrie C., Saint Louis, MI"
Hi Debbie, Yes, everything seems to be correct. It is Jeff and I who are so grateful to you. We could not have had a better rep. You were very knowledgeable and accomodating. After we hung up, not only did we feel like we got a great deal but you made it very personal. We felt like you were sincerely happy for us. I researched the product all morning and spoke with more than one other reps. None of them compared to you Debbie. You are indeed an asset to your company. Now I will look to your company in the future when we need more items for our homes. Now lets hope the product and the shipping are as good as you! Thank you again. Most sincerley, Melanie C., Ludlow, VT"
"I received the table yesterday and it’s fantastic…Thank You Randy C., Golden CO"
"My chairs arrived today and they are better than what I was hoping for. Thanks and also thank the shipping dept.for the effort they put into getting it here with no damage. Bob T., Oregon"
"Debbie, We are thrilled with the chandeliers. They are beautiful! Thank you very much, M. Kelly, Pine Plains, NY"
"Debbie. Received the bed and we are extremely happy with it. It made it here without any damage. Just wanted to compliment the person who built the bed on their artistry and creativity (Wasatch Crazy Horse Bed). It is absolutely beautiful. If you could pass that compliment along I would appreciate it. Cris S., Anchorage, Alaska"
"I wanted to express my sincere thanks to Debby for her excellent help in answering all of our many questions and providing one of the best customer service experiences I have ever received. The products we ordered were also of excellent quality. It was a pleasure doing business with such a great company. Lisa & Mike, Pittburgh, PA"
"We received our furniture in fine shape & just love it! It fits perfectly in our spare bedroom and looks lovely. The craftmanship is wonderful. It was just the decor we were looking for! The bed was simple to assemble and pieces matched each other very well. Thank you so much for your awesome customer service. The only thing I might mention is that the delivery driver would not wait for us to unwrap the pallets, as you encouraged. He had other deliveries and I understand his hurry since it was snowing. Luckily, each piece was very well wrapped and no damage occured. Thank you Log Cabin Rustics! Happy New Year, J. Vogan, Susanville, CA"
"Just wanted to let you know that the log furniture arrived last Friday evening. Gordon was great to work with (both in regard to scheduling and actual delivery/setup). The log furniture is beautiful -- everything that we had hoped for. I appreciate all of your assistance through this process. Everyone I worked with -- from calling in the order, to arranging for shipment, to the actual delivery moment -- has worked hard to make this a good experience. Thank you so much for your commitment and thoughtfulness. I posted pictures of the log furniture on our FaceBook page (the entire bedroom redesign started with flooding damage and we've been posting pictures of the various repair stages). I've had several friends ask about the furniture, which I have answered with your contact info and web site. Your quality and service definitely warrant recommendations! Thank you, M. Higgason, Oak Grove, MO"
"We really like the log furniture a lot and appreciate you personally for keeping in touch and keeping us advised of the schedules. J. Carr, Mesa, AZ"
"Due to your commitment to "doing the right thing" when there were problems, we will be ordering from you again and will be recommending you to our many friends. Thanks again, Paul B., Virginia
"Dear Debby. Enclosed is a photo of our cabin outside and part of the living area with one of my grandsons asleep in front of the fire. We are in the Ouachita River Bottoms one mile from the river but the river occasionally comes out of its bank ang goes one mile past us. I thought you might like to know where the log furniture ended up. Thanks again for your help. You and the manufacturer of this product will be the first we call for additional items and will certainly send referrals. J. Wallace, Little Rock, AK"
"This bed is unbelievably GREAT! S. Morris"
"Hi Debbie. WOW....our order arrived Thursday the 15th of June, in Salmon, Idaho. Guess we can stop worrying about it! Our family there says it is beautiful! Thanks so much for a smooth purchase and shipping! N. Walchli"
"Just letting you know that I love my log bed! It is a beautiful work of art. J. Urbanowicz, Brick, NJ"
"Debby,Thank you for all your help! We are very happy with all of our new rustic log furniture. It is beautiful! Karin F, Mammoth, CA"
"Thank you so much, you guys are a pleasure to work with. thanks again. Tony, Orlando, FL"
"1st of all my wife & I would like to say that we are more than happy with our Fireside log bed, it is beyond our expectations and so easy to set up and very well built. The look is exactly what we are looking for in rustic log furniture. 2nd I have been in the freight business for 20 years and the way your company packaged & shipped this bed was 1st class and we are very impressed and,we want to thank you very much. P.S This is our 20 yr wedding anniversary gift to each other.Thanks again Mark & Judy Jacksonville, FL"
"Debbie, I just wanted to thank you again for all your help with getting the log daybed delivered on time last week. My parents were surprised and they just love it!! Everything worked perfectly and it is all because of your help. Thank you so much!!!! Jennifer, San Diego, CA"
"Thanks again. Log Cabin Rustics rustic log furniture is a great company to work with! Joanne, Chicago, IL"
"Dear Folks, Our log love seat arrived and we love it! We could not get over the fact that we ordered it on Monday, and by Friday we had it in our home. Thanks so much for your incredible service and fine rustic log furniture product. Sincerely, Bet and Larry W. Lizella, GA"
"Debby: Thank you for your assistance. The log bed was delivered to our house in Toronto today without any problems and with the tailgate truck. The bed is quite heavy so I'm glad we were able to get the tailgate truck. The delivery went so well and because everything went so smooth with your assistance, we will probably order more log furniture in the future. Thank you, Rick, Toronto, ON Canada"
"Debby - I just got back from my cabin and everything worked out as planned. The log bunk beds were delivered right in time for me to have them put together and made up before our arrival. They look fantastic! It was a real pleasure working with you and I really appreciate your diligence in making sure that everything worked out according to plan! Unfortunately, in our world today, some people we deal with are not near as reliable and professional as the should be. I will recommend your rustic log furniture business every chance I get. Please keep my info as I plan on purchasing more rustic log furniture from you to furnish our cabin as soon as cash flow allows!!! Best regards, John, Mississippi"
"Hi Debby, Just wanted to let you know that the rustic log furniture looks great, and thank you for all your help. I still might need a mirror but I will let you know. I love the blanket chest and the book shelf is great. As soon as I can download the pictures from my camera I will e-mail them to you. Anyway, hope I can get a few customers for you once family and friends see my log furniture. Again it was a pleasure purchasing everything from Fireside Rustics. We are very pleased!!!!!!! Thank You, Joyce & Ed"
"The log sofa table was delivered today and is wonderful! Thanks so much for the quick delivery. Susan S. Utah"
"Hi Mike. We got the fabric yesterday in the mail and I put the order in, on-line, a minute ago. Thanks a million for going the extra mile for us, because we were able to make the right choice on fabric once we saw it with our own eyes as oppose to just a computer monitor. Kelly D"
"I would like to thank you for the beautiful rustic log furniture. My grandchildren love the queen over queen bunk beds and the room looks great. I am very pleased and will be ordering a toy or blanket chest and possibly a table with chairs for my grandchildren to play a game or sit and color. You customer service is wonderful and very helpful. Again, Thank You!!!!!! Joyce Dabal"
"We are very satisfied with our new rustic log furniture and everyone comments on how nice it is. Thank you for making it so easy to purchase and have delivered. If we are looking for any new pieces we will be sure to check with you first. Thanks again, Jane L."
"Thank you for checking. The chairs are beautiful and my children loved them. They will be sitting on the front porch of their cabin, facing MT Hood, at Lake Billy "Chinook in Culver, Oregon. Your service and product were outstanding. Claudia M."
"Debby, I placed the order online tonight - thanks so much for your help! Your service is excellent and I'll definitely be ordering from you guys again. Thanks again. Melissa L. Deadwood, SD"
"Hi, Thank you very much for the bed, its a very fine piece of rustic log furniture. We enjoy it very much and its quite beautiful. We would also like to thank the delivery person for helping us move it up the stairs. Thanks Again-Tony S., Parker, CO"
"Debbie - My table arrived on Monday September 14th. It is so beautiful!!!! Thank you for everything, and I'm sure I'll be ordering chairs sometime in the future. Natalie Z., Utah."
"We received the desk in good shape. It is beautiful and matches the bedroom set very nicely. We will certainly look you up again if we are looking for this style of rustic log furniture. Keith J. Battle Mountain, NV"
"Hi Debby, Thank you so much for giving such great customer service! I truly appreciate your assistance. You gave such good service, and that is truly a rarity these days. Thanks again, Boni L., Tahoe, NV"
"You are the best in customer service!!!!! I had called there yesterday also, and the gal on the phone was wonderful too, thank you very much! Mary F, Buffalo MN "
"Everything worked out great. It is beautiful and we love the bed. Many thanks for the help. Angela T."
"Hi Debby. Unwrapped the vanity and it looks great! Thanks for helping me choose the color - it should look really good w/the sink. It's been really nice working with you and your company. Debbie C."
"Just received my futon. I am so happy with it. Slept like a dream last night. I would buy another piece from you. Your rustic log furniture is just wonderful. Thanks Phyllis, Bethpage, NY"
"Thanks so much for getting back to me so quickly (I am really impressed by the customer service we have received!) Ruth H. Washington"
"The log beds look great in the camping themed room that my boys have in their room. They were easy to assemble and will last many years til my boys grow out of them... Benjamin and Lisa R."
"Yes !!!! Thank you for checking. All got delivered and we set up. I love it all and wished I needed more. Can?t wait for the rest of the family to see it. Linda H. North Carolina"
"We have received the order and are very pleased with the quality. If we have similar needs in the future, we will certainly start with you first. John C"
"We received our chair and table. We love them. THank you for affordable quality rustic log furniture with convenient shipping. Holly W"
"Hi Debbie, I received the Aspen log sofa today... it looks great and the cushion is very firm. I fell asleep on it after dinner. The shipping was great with Yellow Freight. I am just waiting on the fabric to arrive next week. Thanks for your help." Joe R., Merritt Island, FL
"Michael- I received the log bench today and was very pleased. This made the bedroom complete, matched the bed perfectly. I am very happy with your rustic log furniture and will tell all my friends to contact you. I know they will love this bedroom." Roger R., Partkersburg WV.
"Debby: Thank you. It was a pleasure doing business with you!" Linda, Walnut Hills Campgrounds.
"LOVE IT!!! Thanks for the immediate response, great Customer Service!!!!!" John B., Florida
"I wanted to thank you all for the sale, packing, and delivery of your wonderful product. It was a great experience from beginning to end. I surfed the net for the best deal on log bunk beds as we had just built a house and were feeling rather poor! I also needed two of them. Your prices were the best and the free shipping was a plus! You promised them in three weeks, but we received them in 1 1/2 weeks. The trucker called a day ahead as I had requested and gave me time to reach our second home before delivery. Because everything was packed so nicely, it all fit into the back of a pick-up to take it up our precarious mountian roads, including the two single and two double mattresses. The trucker, Neil couldn't have been more helpful and considerate. Thanks for being an example of a good American business!" Marion Karrnes
"Everything came on time, and was very easy to put together. Thanks so much--we will certainly be recommending your store."
"Thank you for the great customer service. I love my dining set and look forward to seeing it with a finish. I will email a picture. I can't wait. My husband and children loved it, too. The children can't wait for it to be finished so they can use it. Sincerely, Christina Bates in Arkansas"
"To all prospective customers. I don't often take the time to send testimonials or recommendations. Guess I'm just as busy as the next fellow, and frankly, as I'm sure some of you know, it isn't always justified. Well here's the exception. I wanted a daybed...and a particular style and size of daybed. Not only did Log Cabin Rustics have what I was looking for, but the superlative, and pleasingly friendly, service made the whole experience so perfect that now, with my bed in its designated spot, I couldn't be happier. I received what I wanted, it looks great---and my recollections of the complete transaction are so positive that its enjoyment is enhanced by everything involved. If you've ever had a negative experience, still got what you wanted but didn't quite enjoy it as much as you thought you would, then you understand why I'm taking the time to add comments to my thoroughly positive experience with this company. Give them a look, and an opportunity to satisfy your needs too." Sincerely, Terry R. Thomas, Prescott, Arizona "LOVE IT!!! It was worth the wait-I am so happy with the product and your service that I would like to also put in a testimonial on what a great company you have. Thanks for everything." Patti Langphone (Patti bought an armoire)
"You guys have the BEST CUSTOMER SERVICE that I have everhad the pleasure to experience!! Thanks again for your patience!!" Robin Simpson
"I just received my bed after waiting a bit longer than I expected. However, the wait was well worth it! I Love this bed. My husband and I could not be happier with the craftsmanship! UNBELIEVABLE! Thank You." Kim
"Thank you so much for the quick response. It is a real pleasure doing business with companies who are attentive to their customer's needs, especially on the internet. I look forward to receiving the replacement leg and enjoying the finished quilt rack." Jeff
"We just finished staining and setting up the "Amish Rustic Log Bed" for our son and it looks wonderful!! He loves it! The quality is exceptional. It is very sturdy, durable and well crafted. We are very pleased with our purchase. Thank you very much!" Joanie, Richmond, VA
"Thanks for the great customer service experience." Jim Broadnax, Hawkinsville, GA
"I just wanted to let you know that the Chest's of drawers got here in one piece, with no damage. I also want to say how impressed I am with the size and quality!!!!!! Excellent product, now we have to get them finished and we will be styling!!" Thanks Again, Shannon Myrick
"Just received it today, the rustic log furniture is awesome!!!" Thanks so much, Melissa D., Kansas
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