For those who have just begun the journey of selecting rustic furniture for your log cabin or other rustic home, we want you to know that we care about you and your dream rustic decor.
We understand what a monumental decision it can be to order rustic log furniture that fits your decor, since your home is truly a reflection of you.
We cherish your faith in us and promise to deliver not only top quality products and materials at discount prices, but also superior customer service. Our livelihood depends on it. But, more importantly, our integrity is based on it. We appreciate your confidence and commitment.Our Customer Service
As a family owned and operated business, we are committed to working with you on each detail of your rustic log furniture purchase. Our commitment to you is to provide superior products at competitive prices with unsurpassed service before and after the sale, which is evidenced by our Better Business Bureau's "A+" rating.
Although some orders come in from our website automatically, many people have talked to us several times before placing their order. We consider our customers to be more than customers--they are friends. That's why referrals are such an important part of our business. We treat our customers well, and many times they send other business our way!Our Value and Prices
We value your business - it is literally our livelihood, and our goal is to provide value to you in terms of quality products, low prices, and the best customer service. We are able to offer such low prices because all of our orders are shipped directly from the manufacturer's factory.
There are other internet stores who sell some of the same products we do, however in most cases you will find that our price is the lowest. If you find the identical
product at a lower price elsewhere, we believe we can match or beat it. Please be aware that our price includes free shipping to the lower 48 states for orders over $139 - many of our competitors apply additional charges for shipping. Give us a call, we are confident we can provide you with the best value and price.Our Suppliers
When we make you a promise, we place a high value on keeping our word. And we can only keep our word if we have suppliers who also keep theirs.
If there's a rustic log furniture builder you've been considering but they're not featured on our site, there could be a reason for that. We can only carry the best furniture--from suppliers who deliver rustic log furniture when, how, and where they say that they will. This is not to say that we or our suppliers ever make a mistake. But if we do, we also correct it. That's our promise to you, and that's a promise we mean to keep.
We believe in support our local economies - all of our rustic log furniture and rustic decor suppliers are based in North America - most from the United States, and one based in Canada.Our Reliability and Commitment to Safe Internet Shopping
We realize that not all websites are legitimate and secure, and there can be a risk when shopping on the internet. This is why we take many steps to gain our customer's confidence and ensure your sensitive information is kept secure and private.
Each day our site is scanned by 2 different third-party security vendors (McAfee Secure ScanAlert & buySAFE - see our badges above and in the right lower corner) to test and certify that our site has not been comprimised by hackers, and to validate that our site is safe for our internet visitors and customers.
Our website is also periodically scanned by another third-party vendor (SecurityMetrics) to validate PCI (Payment Card Industry) compliance. This ensures we are conforming to regulations pertaining to safe credit card shoppping on the internet, and giving shoppers assurances that they can shop on our site without the fear of identity theft.
Our checkout basket uses a robust internet security technology known as SSL (Secure Socket Layer), which encrypts and scrambles personal and sensitive information and protects it from hackers.
Although we can assure you that our site is secure and confidential, we now offer our online customers 3 additional levels of protection free of charge.*
- Free identity theft protection up to $10,000 for 30 days!
- Free low price guarantee up to $100 for 30 days!
- Free purchase guarantee up to $1000 for 30 days!
Finally, and for those who have been, or who are, in the armed forces know, the military thoroughly screens all prospective vendors prior to any purchase. We are proud to claim the US Army, US Navy and the US Air Force as our customers!
*Administered by buySAFE and subject to buySAFE terms. Click on logo in lower right portion of screen.Made in America
We are pleased to be able to offer thousands of products which are proudly made in the USA. All of our rustic furniture manufacturers make their products in America, with the exception of Rustic Natural Cedar, which is made by our neighbors up in Canada.
Help support the USA and the economy and feel proud by buying American-made products and services.